Warranty & Repairs

Andor cameras, spectrographs and accessories have a one year warranty against defects in material or workmanship.

Warranty repairs require the issuance of a Returns Material Authorisation (RMA) Number from Andor prior to the return of merchandise, and the customer assumes responsibility for freight charges. After the one year period, the customer must pay for all parts, labor and freight. This warranty does not cover any damage due to accident, misuse, abuse or negligence.The customer should retain the customer’s original bill of sale as evidence of the date of purchase.

All defective products will be replaced or repaired within policy period. For these items a full refund will be issued if replacement is not available. The shipping / return-shipping costs are not refundable.

Andor shall not be liable for loss or damage resulting from the use or performance of the products. In no event shall Andor be liable to the customer or its customers for any special, indirect, incidental, exemplary or punitive damages resulting from loss of use, interruption of business, or lost profits, even if Andor has been advised of the possibility of such damages.

If the customer's unit is out of warranty but needs repairs, please contact Andor directly for repair information.

Notes

All sales are subject to Andor's Standard Terms and Conditions, a full copy of which is available on www.andor.com. Andor reserves the right to change the conditions at any time.
Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other documentation or information issued by Andor shall be subject to correction without any liability on the part of the customer.
Specifications and designs of goods are subject to change by Andor at any time without notice to the customer.Andor reserves the right to make any changes in the specification of goods which are required to conform with any applicable statutory or EC requirements or, where goods are to be supplied to Andor's specification, which do not materially affect their quality or performance.
If a condition was found to be invalid or void it would not affect the overall validity of the remainder of the conditions;
Andor are excluded from liability for any delays or failure to comply where the reason is beyond Andor’s control;
The customer and Andor are bound by the Governing law clause; Andor is governed by the laws of Northern Ireland, and the customer agrees to submit to the non-exclusive jurisdiction of the courts of Northern Ireland.
No order which has been accepted by the Andor may be cancelled by the customer except with the agreement in writing of Andor and on terms that the customer shall indemnify Andor in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by Andor as a result of cancellation.The minimum charge for such cancellation will be 25% of the total value of the goods ordered.

Warranty and Repairs